Privacy Policy

Effective Date: August 15, 2026
Last Updated: August 15, 2026

Ayan Craftfold Private Limited ("Ayan Craftfold", "Company", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit craftfold.com, contact us, request a quotation, or otherwise interact with us through our website.

1. Information We May Collect

Depending on how you interact with our website, we may collect the following information.

1.1 Business and Contact Information

When you submit an enquiry or quotation request, we may collect information such as:

• your name;
• company or organisation name;
• business email address;
• telephone or mobile number;
• business address, where provided; and
• other contact information you voluntarily provide.

1.2 Packaging and Project Information

If you request a quotation or technical discussion, you may provide information relating to your packaging requirements, such as:

• product dimensions;
• required quantity;
• board or paper specifications;
• GSM;
• flute or ply requirements;
• printing requirements;
• structural requirements;
• intended application;
• delivery requirements; and
• other project-specific information.

We use this information to understand your requirements and prepare appropriate quotations, samples, technical recommendations, or other business responses.

1.3 Communications

If you contact us by email, telephone, WhatsApp, or another communication channel, we may retain information contained in those communications for business administration, customer service, quotation preparation, order processing, and record-keeping purposes.

1.4 Technical and Usage Information

When you visit our website, certain technical information may be collected automatically by our hosting, security, analytics, or other website services. Depending on the services actually enabled on the website, this may include:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• approximate time and duration of visits;
• referring website;
• website interactions; and
• technical information required for website security and operation.

We do not use this information to identify you personally unless reasonably necessary for security, compliance, or another legitimate purpose.

2. How We Use Information

We may use information collected through the website to:

• respond to enquiries;
• prepare quotations;
• understand packaging requirements;
• communicate with prospective or existing customers;
• provide samples or technical information;
• process and manage business orders;
• provide customer support;
• improve our website and services;
• maintain website security;
• detect and prevent fraud, abuse, or unauthorised activity;
• maintain business and communication records;
• comply with applicable legal or regulatory obligations; and
• send relevant business communications where permitted by law.

We do not sell your personal information to third parties.

3. Information Sharing

We may share information where reasonably necessary for the purposes described in this Privacy Policy. This may include sharing information with:

• employees and authorised representatives involved in sales, technical, production, logistics, or customer-support activities;
• service providers that support our website, hosting, communications, analytics, security, or business operations;
• logistics or delivery partners where necessary to fulfil an order;
• professional advisers where reasonably necessary;
• government authorities or regulators where required by law; and
• other parties where you have provided consent or where disclosure is otherwise permitted or required by applicable law.

We expect service providers handling information on our behalf to process it appropriately and for legitimate business purposes.

4. Third-Party Services

Our website may use third-party services such as hosting providers, analytics services, mapping services, communication platforms, security services, or other technology providers. The availability and use of such services may change over time.

Third-party providers may process certain information in accordance with their own privacy policies and terms. We encourage users to review the applicable policies of third-party services when relevant.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies that are necessary for website functionality, security, preferences, analytics, or other purposes.

Where non-essential cookies or tracking technologies are used, we will provide appropriate controls or information where required by applicable law.

You may also be able to control or block cookies through your browser settings. Blocking certain cookies may affect some website functionality.

6. Data Security

We take reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

You should avoid submitting highly confidential information through general website forms unless we have specifically requested it through an appropriate secure channel.

7. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including:

• responding to enquiries;
• preparing and managing quotations;
• fulfilling business relationships;
• maintaining business records;
• resolving disputes;
• complying with legal, tax, accounting, or regulatory requirements; and
• protecting our legitimate business interests.

Retention periods may vary depending on the type and purpose of the information.

8. Your Rights and Choices

Depending on applicable law — including the Digital Personal Data Protection Act, 2023, where applicable to our processing — you may have rights relating to personal information we hold about you.

You may contact us to:

• request information about personal data we hold about you;
• request correction of inaccurate information;
• request deletion where legally applicable;
• withdraw consent where processing is based on consent;
• object to certain forms of processing where legally applicable;
• request that we stop sending non-essential marketing communications; or
• register a grievance regarding our handling of your personal information.

We may need to verify your identity before processing certain requests.

Some information may need to be retained where required by law or where we have another legitimate legal basis for doing so.

9. Business Communications

If you communicate with Ayan Craftfold regarding products, quotations, orders, or other business matters, we may contact you using the business contact information you provide.

Where applicable, you may request that we stop sending promotional or non-essential communications.

Transactional or operational communications, such as quotation responses, order-related messages, or important business communications, may continue where reasonably necessary.

10. Children's Privacy

Our website and services are intended primarily for businesses and professional users. We do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information to us through the website, please contact us so that we can review and take appropriate action.

11. International Data Processing

Some service providers used by our website or business operations may process information outside India.

Where information is transferred or processed across borders, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements and appropriate contractual or technical safeguards, where required.

12. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to information processed by Ayan Craftfold in connection with our own website and services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before submitting information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or data practices. The latest version will always be published on this page with the updated "Last Updated" date.

14. Contact Us / Grievance Officer

If you have questions about this Privacy Policy or wish to exercise a privacy-related right, please contact us:

Ayan Craftfold Private Limited
Plot No. 600, GIDC Halol 2, Maswad,
Halol, Gujarat, India

Phone: +91 70466 40684
Email: [email protected]